Help centre
Answers about booking, driving and your account.
28 articles
For customers
How does DEQVO work?
You book a verified professional driver who drives your own vehicle. You set pickup and destination, see the full price before you search, and a nearby available driver accepts the trip.
How do I book a driver?
Set the pickup point and confirm it, then set the destination and confirm it. The price breakdown appears, and only then can you search for a driver. The first driver to accept takes the trip.
Can I book in advance?
Yes. A scheduled booking uses the same flow with an agreed start time, and you are notified when a driver is on the way.
What happens at pickup?
The driver arrives, you hand over the vehicle, and the driver photographs its condition, mileage and fuel or charge level. That record protects both of you.
Can I follow the trip?
Yes. The trip position updates live while it is running, and you can share the trip with someone else through a private link.
How do I pay?
Payment is handled in the app through the payment provider configured for your market. If the platform is in test mode, this is shown clearly and no real money moves.
Can I cancel?
Yes, from the booking screen. A cancellation fee may apply depending on how far the driver has already come and how close the start time is.
How is my vehicle handed back?
At the destination the driver records drop-off photos, mileage and fuel or charge, and you confirm delivery in the app.
How do ratings work?
After a completed trip you can rate the driver and optionally add a tip. Tips go to the driver in full.
What if I feel unsafe?
Open the Safety Center during the trip to share it, check in, report a problem or escalate to DEQVO support. For an emergency, call the public emergency number directly.
How do I reach support?
During a trip use support escalation in the app. Otherwise use the contact form and choose the category that fits your question.
For drivers
How do I register as a driver?
Create a driver account, enter your personal and vehicle details, and complete the onboarding steps. Each step is saved as a draft so you can continue later.
How does verification work?
Your documents are checked by the review team. The status is shown on your driver page: submitted, in review, needs update, approved or rejected.
Which documents do I need?
The required set depends on your country and typically includes an identity document and a driving licence, each valid and readable. You will be asked to renew a document before it expires.
How do I go online?
Once approved, set yourself available on the dispatch page. You only receive requests while you are available.
How do I accept a trip?
Incoming requests appear on the dispatch page with the pickup, destination and your earnings. The first valid acceptance wins the trip.
What do I do at the vehicle?
Mark your arrival, complete the handover with the customer and record the required condition photos before starting the trip.
Why are photos required?
Photos of the vehicle at pickup and drop-off protect you against later damage claims. They are stored privately and only authorised people can open them.
How do I start and run the trip?
The driver panel always shows one next step. Follow it through: start the trip, report delays or problems if they occur, and arrive at the destination.
How do I finish a trip?
Record the drop-off evidence, mileage and fuel or charge, then complete the trip. The customer confirms delivery on their side.
How are earnings and payouts handled?
Every completed trip creates an earnings entry showing the fare, the platform commission and your net amount. Tips are never commissioned. Payouts go to your approved payout destination.
What if something happens on a trip?
Use the Safety Center to report an incident, breakdown or accident with photos, or escalate to DEQVO support. For an emergency, call the public emergency number first.
Why is my account restricted?
Usual reasons are an expired or rejected document, an open safety case or a breach of the terms. The reason is shown on your driver page and you can respond through support.
Your account
How do I sign in?
Sign in with your email address or phone number and your password. After too many failed attempts, sign-in is paused for a while to protect your account.
I forgot my password.
Use the password reset link on the sign-in page. For your protection the confirmation message is the same whether or not the account exists.
How do I verify my email or phone?
You receive a confirmation for the address or number you registered. Email confirmation is active; text message delivery depends on a messaging provider being connected for your market.
Can I change language and country?
Yes, with the selectors in the header. Arabic, Persian, Hebrew and Kurdish Sorani display right to left; other languages display left to right.
How do I manage my data?
The account security section lets you change your password, sign out of all devices and request deletion of your account. Privacy requests can also be sent from the privacy page.